FAQ

You can contact us via WhatsApp or phone with your service address, size, required services and preferred time. We will arrange it and provide a quote as soon as possible.

It depends on the service type and unit size. General home cleaning takes about 2–4 hours, while pre-move-in cleaning takes about 4–8 hours. We will advise the estimated duration when quoting.

We use transparent pricing based on the services, unit size and cleaning difficulty. There are no extra charges after the quote, so you know exactly what each item costs.

No. Our team brings all professional equipment and supplies, including vacuum cleaners, detergents and cloths. You only need to provide water and power.

We recommend being present at the start so we can understand any special requirements. You may go out during the service and return for inspection when it is done.

We offer on-site inspection. If anything is unsatisfactory, let us know on the spot and we will re-clean that area immediately until you are satisfied.

We use photocatalyst technology that begins breaking down formaldehyde immediately after application. Concentrations typically drop noticeably within 24–48 hours. We provide before-and-after testing reports so you can clearly see the results.

We use low-toxicity, eco-friendly agents that are safe for people and pets. We recommend staying away for 2–4 hours after treatment to let it dissipate, after which the space can be used normally.

It includes cleaning the filter, evaporator, air outlet and casing. We dismantle the unit for deep cleaning, removing accumulated dust and mould to improve cooling and air quality.

Yes. We offer flexible booking times, including Saturdays, Sundays and public holidays. Evening slots are subject to staff availability — please enquire.

Please notify us at least 24 hours in advance and we will reschedule for free. Cancellations within 24 hours may incur a partial deposit as an administrative fee.

Yes. Our service covers Hong Kong Island, Kowloon and the New Territories. Remote areas may incur an extra travel fee, which will be stated in the quote.