Privacy Policy

1. Introduction

Cleaning Master ("the Company", "we", "us") is committed to complying with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong and to protecting the privacy of our customers' personal data. This Privacy Policy explains how we collect, use, store and protect your personal data.

2. Data We Collect

When you make an enquiry or book a service with us, we may collect the following data:

• Name and title
• Contact phone number and WhatsApp number
• Email address
• Service address and property details (e.g. floor area, layout)
• Photos or videos relevant to the service (e.g. required for a flood cleanup quotation)

3. Use of Data

The personal data we collect will only be used for the following purposes:

• Handling service enquiries, quotations and bookings
• Arranging and providing services such as cleaning, formaldehyde removal and pest control
• Post-service follow-up and handling of customer feedback
• Sending service offers and the latest updates, subject to your consent

4. Data Retention and Security

We will only retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, and we take all reasonably practicable measures to prevent unauthorised access to, processing of, or deletion of the data. Your data may only be accessed by authorised staff on a need-to-know basis.

5. Disclosure of Data

Unless we have obtained your consent or are required by law, we will not sell, rent or disclose your personal data to any third party. To the extent necessary to provide the service, your data may be provided to team members who assist us in carrying out the service.

6. Access to and Correction of Data

Under the Personal Data (Privacy) Ordinance, you have the right to access and correct the personal data we hold about you. To exercise these rights, please contact us using the details below.

7. Contact Us

If you have any questions about this Privacy Policy, please feel free to contact us:

• Phone: 3188 2755
• WhatsApp: 6039 7774
• Email: hello@masterexpert.com.hk
• Address: Units 16-17, 9/F, Nan Fung Commercial Centre, 19 Lam Lok Street, Kowloon Bay

8. Amendments to This Policy

We may amend this Privacy Policy from time to time, and the revised version will be published on this website. We recommend that you review this page regularly to stay informed of the latest content.